Products

PatientImpact clients understand that excellent customer service impacts a business' growth and longevity.  PatientImpact's goal is to provide actionable products and services to help you tap into your customers needs and in turn exceed their service expectations. 

Our products measure customer experience for patients, referral physicians, and employees:

  • Our RealTimeTM Patient Experience System allows you to capture feedback from patients using electronic survey methods.  PatientImpact makes it easy, fast, and affordable to monitor how patients perceive what you do.

  • Our Referral Physician Research helps you better understand and in turn manage referral relationships that are critical to the growth of your business.

  • Our Employee Satisfaction Surveys uncover opportunities and insights for fostering employee empowerment and loyalty.

  • Our Customer Service Training and Consulting Services help you put the information to work.  Collecting and reviewing the data is only half the battle - pairing it with action is most important to changing and growing your business.